Vancouver Island’s Largest Zipline

Tour Restrictions

• Guests must weigh between 50 and 260 lbs and be between 4’ and 6’8” tall (48” and 82”).
• Guests must be ten years of age or older and guests between the ages of 10 and 15 (inclusive) must have a parent/guardian aged 19 or older accompany them on tour.
• Absolutely no alcohol, smoking, vaping or illicit drug use is permitted before/during.
• Guests with physical disabilities should notify the ZipTour office by emailing [email protected] to ensure accommodations can be arranged.
• The ZipTour is not recommended for women who are pregnant or those who experience dizziness, seizures or have any other physical impairments. Those with heart conditions or high blood pressure should consult a physician before making a reservation.

Important Information for your Visit

• Closed-toe shoes are required. Flip flops and other open-toed shoes are NOT permitted. Staff can offer solutions if guest footwear is deemed inappropriate.
• Loose clothing and long, loose hair are not permitted. Please ensure long hair is tied back and clothing is tucked in/close-fitting.
• The ZipTour does not permit guests to bring camera equipment larger than a cell-phone, and it should be zipped into your trolley backpack pocket or secured with an appropriate camera mount during your flight. Helmet-cam mounts are not permitted.
• Guests should be prepared for light physical exertion – the tour includes several flights of stairs and some hiking.
• Each tour requires a minimum of 2 participants in it. Rescheduling may be possible, please be flexible with your times.

Additional notes

• The ZipTour staff are in no way obligated to complete a tour if one or more participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in this situation.
• ZipTour staff reserve the right to remove guests from the tour if the criteria above is not met with no refund option.
• Upon check-in, guests should be prepared to have height and weight measurements taken by ZipTour staff. If there is a discrepancy between measuring devices, the data collected by ZipTour staff from Mt. Washington’s device will be used.

Q. When I browse products on the web store, nothing is available for purchase.
A.  Make sure you have selected the date you plan to visit the resort or the date that your experience is scheduled to start; use the green date button on the left-hand side of the store. For example, select Saturday, June 5th, 2021 as the date for the first ZipTour of the year.

Q. I am a Pass Holder, how do I get my discount?
A.  Pass Holders are entitled to 2-for-1 discounts on the Eagle’s Flight ZipTour. 2025/26 & 2026/27 Gold Pass holders and Bike Park Season pass holders get 1 time use. Please use the Online Contact Form and our team will get back in contact with you to complete the booking.

Q. I have searched for my partner or child in the system, but I do not know their password.
A. Click “Reset my Password” to send an email to the email address listed on file. If you do not receive an email, please call us at 250-338-1386 and we can help update your guest profile.

HOW TO BUILD A GUEST PROFILE

1. Click the MyMW cart in the top left of website desktop
2. In the top banner click “create/update profile”
3. If you are a new guest, click “create new guest” button
4. If you have purchased online in the past you can log in with “existing guests” profile

NEW GUESTS
5. Fill out your information under Guest Edit and SAVE
6. Check to make sure the info is correct on the next page
7. IF you are purchasing a season pass select “Upload Photo” in the bottom button:

• – Click “Choose File” and select photo from your device (PLEASE NOTE: the photo must not exceed 50KB so make the image as small as possible.)
• – Click the green “Upload” button
• – Select “Use This Picture” and drag your mouse to frame your face
• – When finished, select “That’s Good, Let’s Go!” and click “Continue” when image is cropped
• – If you get an error message, your image is too big Once you’ve finished uploading photo and personal information, you will be redirected back to the log-in page. Now use your credentials to log in and shop for your desired service by clicking “Continue Shopping” in the top banner.

A)   The tour consists of five spans:

The tour consists of five spans:

A)   We strongly recommend that you make a reservation for the ZipTour as there are a limited number of persons on each tour which can sell out on any given day. You can reserve by phone at 250-338-1386, online or in person at our ZipTour Centre. While our reservation line voicemail is always available and calls are returned promptly during operational hours, leaving a message does not ensure a reservation. The full amount of the reservation must be paid in full at the time of booking.

A)   The ZipTour Trolley is the primary piece of equipment you will be carrying and/or suspended from throughout the duration of the tour. The ZipTour Trolley weighs approximately 18 lbs and, when not in use suspending you from the ZipTour cable, will be carried by you in a backpack. The ZipTour takes approximately 3 hours to complete and you will be carrying/wearing the backpack for the majority of the tour.

A)   ALL participants must complete a waiver prior to beginning the ZipTour. Minors are required to have informed consent from a parent or guardian prior to participating in the tour. Refusal to sign the ZipTour and/or consent for a minor to participate will result in your forfeit of the spot on the tour and no refund will be issued.

A)  Some lockers are available on the Marmots floor, these lockers are first-come first served. If possible, guests are encouraged to leave personal belongings in their vehicle or place small, personal items in their trolley backpack which is issued by the ZipTour Guides.

Washrooms are available in the ZipTour Centre and it is highly recommended you visit them before leaving on your tour. Mt. Washington Alpine Resort is not responsible for personal items left unattended.

–A)  Mt. Washington Alpine Resort will not operate in weather conditions which indicate lightning may be in close proximity or in sustained winds in excess of 48.3 km/hr. Our staff will do their best to contact you if we have advanced notice of inclement weather and need to reschedule. If the weather is marginal, please call us for a status update. Do not assume we have cancelled the tour if you have bad weather where you are as we may have sunny skies up in the alpine!

Mt. Washington Alpine Resort’s Eagles Flight Zip Tour will not operate under the following weather conditions:

• Lightning in the vicinity
• Sustained winds exceeding 48 km/hr
• Low visibility
• Heavy rainfall

Due to the unpredictable nature of alpine weather, conditions can change rapidly. While our staff will do their best to contact you in advance if poor weather is forecasted and a cancellation is necessary, there may be instances where we cannot reach you before your arrival.

In the event that weather conditions at the top of the mountain prevent safe operation, we may offer a modified tour of the lower, more sheltered spans—these are typically below the cloud level and remain operational in less favourable conditions.

Should this occur, you will have the following options:

• Reschedule your tour for another available date
• Participate in the modified tour at a reduced rate
• Receive a Quality Guarantee voucher valid for the remainder of the current season

Please note: Quality Guarantee vouchers are fully transferable. If you’re unable to return this season, you are welcome to give your voucher to someone else to enjoy the Zip Tour experience.

Thank you for your understanding and support in helping us maintain a safe and enjoyable experience for all guests.

A) The policy reads:

• Cancellation 48 hours or more prior to the ZipTour = Full refund or reschedule
• Cancellation 24 to 47 hours prior to the ZipTour = Option to reschedule the tour to a different date. No refund offered.
• Less than 24 hours’ notice OR no prior notification for cancellation = Loss of payment AND the ability to reschedule.

You can cancel your ZipTour by calling Central Reservations at 250-338-1386 or emailing the ZipTour Centre at [email protected]

A) The ZipTour staff at Mt. Washington Alpine Resort are not medically qualified and are not in a position to assess the capacity of participants with pre-existing medical conditions to ride the ziplines. It is your responsibility to undertake such an assessment prior to taking the tour. Guests who experience dizziness, seizures or suffer from high blood pressure and/or heart conditions are strongly advised to seek approval from a medical professional prior to making a ZipTour reservation.

Because of the harness and pack setup, we strongly recommend that women who are, or may be pregnant do not take part in the ZipTour. Should you choose to take part in the ZipTour, we require written proof in the form of a doctor’s note permitting you to take part in the ZipTour. If you decide to proceed, you do so with the full knowledge that the ZipTour may incur risks to an unborn child.