Legal & Guest Information
Terms & Conditions
Season Pass, Seasonal Shuttle, and Seasonal Locker terms for the 2026–2027 winter season. Select a policy below to read the full details.
Select a Policy
Choose From the Options Below
Jump to the policy you’d like to review. By purchasing or using any of the products below, you agree to the applicable Terms & Conditions.
Season Pass
Season Pass Terms & Conditions
General Acceptance
By purchasing and/or using a season pass, the passholder agrees to abide by all posted rules, policies, and these Terms & Conditions.
- Season Passes remain the property of Mount Washington Alpine Resort and may be revoked for misuse or violation of the Skier Responsibility Code.
- Passes cannot be shared, transferred, or sold. Use by anyone other than the registered passholder will result in immediate cancellation.
- If another person uses your pass, it may be confiscated and you may be subject to a penalty (e.g., $150) and/or permanent suspension of pass privileges. All Pass Products are illegal to resell.
- Identification may be required to verify validity. New passholders must provide proof of age and address, even if part of an existing family account. All age category cut-off dates are as of December 31, 2026.
- Personal information collected online is used for processing passes, related communications, promotional purposes, and emergency contact. Information is for internal use and will not be disclosed except as permitted or required by law.
- Lost, stolen, or missing season pass cards are subject to a $20 reprint fee. The passholder is responsible for reporting lost or stolen cards promptly.
- Season Passes are non-transferable and non-refundable, except as outlined in the Refund Policy below.
Refund Policy
Refund Policy & the Refundable Option
Refunds are only available if the Refundable Option was purchased at the time of sale. The Refundable Option is not applicable to conditions, weather events, limited terrain, reduced operations, or operational interruptions of any kind. If the Refundable Option was not purchased, no refund can be issued under any circumstances.
Refunds are only available in cases of:
- Illness or injury that prevents use of the pass for the duration or remainder of the ski season. Refunds do not apply to interim or temporary injuries or illnesses.
- Employment-related relocation: a mandatory transfer by the passholder’s current employer requiring relocation off Vancouver Island and surrounding islands. Voluntary relocation for work or travel does not qualify.
Current dated supporting documentation is required in all cases. The Refundable Option is not an insurance product — if you require insurance coverage, please contact a licensed insurance broker.
Cost of Enrollment
- $49 – Gold, Alpine, and Midweek Season Passes
- $29 – Nordic Season Pass
The Refundable Option must be purchased at the same time as your Pass Product and cannot be added afterward. If you do not wish to purchase it, you may opt out at the time of purchase.
Eligible Pass Products
Season Pass Products provide unlimited seasonal access and include:
- Gold
- Alpine
- Midweek
- Nordic
The refundable option does not cover interruption, shutdown, or shortening of the season for any reason, including pandemics or extreme weather. All claims are governed by the laws of the Province of British Columbia; exclusive jurisdiction is in British Columbia courts.
A. Benefits & Eligibility
A portion of the amount paid for a Pass Product will be refunded if the passholder is unable to use all or part of the pass due to a Qualifying Incident. Discounts, vouchers, credits, and the Refundable Option fee are not refundable, and refunded or partially refunded passes will be deactivated.
- The Refundable Option must be purchased for each individual Pass Product.
- Coverage begins immediately upon purchase.
- Coverage ends on the final day of winter operations for the 2026/2027 season.
Pre-Season Incidents
If a Qualifying Incident occurs before the official season start, the full Pass Product price will be refunded (excluding the Refundable Option fee and any credits).
In-Season Incidents — Gold, Alpine, Midweek
Refund Amount = Amount Paid − (Days Used × Usage Fee) − Refundable Option Fee. Usage fees are based on average weekday/weekend day ticket pricing for the 2026/2027 season and age category.
Refundable Option for Nordic Season Passes
Refund amount is pro-rated based on date of submission, minus the Refundable Option fee:
| Submission Date | Refund of Original Pass Purchase |
|---|---|
| Prior to opening | 100% |
| Up to December 31, 2026 | 75% |
| Up to January 31, 2027 | 50% |
| Up to February 28, 2027 | 25% |
| March 1, 2027 onward | No refund |
B. Coverage Details — Qualifying Incidents
Refunds apply to the passholder and eligible dependents (spouse or legally dependent child aged 18 or under), provided each purchased the Refundable Option.
1. Injury or Sickness
A condition that prevents skiing or snowboarding for the duration or remainder of the applicable ski season, or death of the passholder.
- Injury: accidental bodily injury requiring treatment by a licensed medical practitioner
- Sickness: illness or disease requiring treatment by a licensed medical practitioner
- Temporary conditions do not qualify; documentation required
2. Employment Transfer
Employer-mandated relocation off Vancouver Island and surrounding islands. Voluntary relocation for work or travel does not qualify. Documentation required.
3. Military Service
Called to active military duty, leave revoked, or reassigned. Documentation required.
4. Pregnancy
Pregnancy, complications, or childbirth occurring after coverage begins. Applies only to the pregnant passholder, not dependents. Documentation required.
C. Exclusions
Refunds are not payable for:
- The Refundable Option fee
- Employee, volunteer, industry, athlete, trade media, complimentary, or donated passes
- Discounts, vouchers, or credits applied at purchase
- Other products (lift tickets, rentals, programs, lessons, etc.)
- Claims submitted more than 30 days after the Qualifying Incident or after the last valid pass day
- Medical, travel, lodging, or other related expenses
- Any incident not listed as a Qualifying Incident
- Resort interruption, shutdown, or shortened season for any reason, including pandemics
D. Claims Procedure
How to Submit
Claims must be submitted in writing within 30 days of the Qualifying Incident, and no later than the final day of winter operations for the 2026/2027 season.
Required Documentation
- Doctor’s dated statement on official letterhead
- Employer relocation letter
- Military deployment documentation
The Resort reserves the right to deny claims that contain false, incomplete, or late submissions.
Seasonal Shuttle
Shuttle Bus Terms & Conditions
2026–2027 Winter Seasonal Shuttle Option
Seasonal Shuttle Pass
- Seasonal Shuttle Passes are available on a first-come, first-served basis and are limited in quantity.
- Passes are non-refundable once the winter season has started, even if unused.
- No waitlist will be maintained. Once passes are sold out, only daily shuttle tickets will be available for purchase at the mountain through retail locations or ticket kiosks.
Seasonal Shuttle Hours
During winter operations only.
- Pick-up and drop-off times are subject to change. It is the customer’s responsibility to check the current schedule prior to arrival.
- A Seasonal Shuttle Pass does not guarantee a seat on a specific departure — the pass allows the holder to ride without purchasing a daily ticket, subject to available capacity.
Lost or Stolen Passes
- Guests are responsible for the care and safekeeping of their Seasonal Shuttle Pass.
- Lost or stolen passes must be reported immediately.
- Replacement passes may be issued at the resort’s discretion and may be subject to a replacement fee.
Operational Delays & Weather
- Shuttle service may be delayed, modified, or suspended due to weather, road conditions, mechanical issues, or other operational requirements.
- The resort is not responsible for delays, missed departures, or service interruptions caused by circumstances beyond its control.
Passenger Conduct & Safety
- All passengers must follow the instructions of shuttle drivers and resort staff at all times.
- Guests must behave in a safe and respectful manner while using the shuttle service.
- The resort reserves the right to refuse service or remove passengers who engage in unsafe, disruptive, or inappropriate behaviour.
Pass Use & Misuse
- Seasonal Shuttle Passes are non-transferable and may only be used by the registered pass holder.
- Any misuse, duplication, or transfer of the pass may result in revocation of shuttle privileges without refund.
By purchasing a Seasonal Shuttle Pass, the guest agrees to comply with all shuttle policies and terms outlined above.
Seasonal Lockers
Seasonal Locker Terms & Conditions
2026–2027 Locker Rentals
- Seasonal lockers for the 2026–2027 winter season are available for rent, limited in quantity and available while supplies last.
- Locker renewals are not automatic, and there is no guarantee that the same locker number will be assigned each season.
- Lockers are assigned on a first paid, first issued basis.
- Seasonal locker rentals are non-refundable once the winter season has started, even if the locker is unused.
Season End & Locker Clearance
- The final day of the winter season is April 11, 2027. All lockers must be cleared out by April 12, 2027.
- Any lockers not cleared by this date will have their locks cut and contents removed by resort staff.
- Mount Washington Alpine Resort is not responsible for lost, stolen, or damaged items, and reserves abandoned property disposal rights after season end.
Locker Use Guidelines
- Guests must supply their own lock.
- Do not touch or use any locker other than your own.
- Please be mindful of others when using the locker room, and change or collect your gear promptly to allow other guests access.
Locker Room Hours
During winter operations only. Not accessible during summer or shoulder seasons.
| Days | Hours |
|---|---|
| Sunday – Wednesday | 7:00 AM – 5:00 PM |
| Thursday – Saturday | 7:00 AM – 9:00 PM |
Location & Conditions
- The Alpine Locker Room is located on the basement floor of the Alpine Lodge, accessed from the backside of the building under Ted’s Bar & Grill, facing the Bradley Centre.
- The locker room is not heated — guests are strongly advised to take ski or snowboard boots home to prevent them from freezing.
Locker rentals are seasonal only. Guests must ensure their locker is cleared out and their lock removed by April 12, 2027.
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Connect With Our Team
Toll-Free: 1-888-231-1499
If you have any queries about opening and closing times, operating hours, or the policies on this page, please don’t hesitate to reach out at [email protected]. We strive to respond as quickly as possible, though during peak periods it can take us up to 48 hours. We appreciate your patience and understanding.
Mount Washington Alpine Resort
P.O. Box 3069, STN Main
Courtenay, British Columbia, V9N 5N3
1-250-338-1386 | Toll-Free: 1-888-231-1499