Terms & Conditions

A. Benefits & Eligibility

A portion of the amount paid for a Pass Product will be refunded if the passholder is unable to use all or part of the pass due to a Qualifying Incident. Discounts, vouchers, credits, and the Refundable Option fee are not refundable, and refunded or partially refunded passes will be deactivated.

1. The Refundable Option must be purchased for each individual Pass Product.
2. Coverage begins immediately upon purchase.
3. Coverage ends on the final day of winter operations for the 2026/2027 season.

Pre-Season Incidents

If a Qualifying Incident occurs before the official season start, the full Pass Product price will be refunded (excluding the Refundable Option fee and any credits).

In-Season Incidents — Gold, Alpine, Midweek

Refund Amount = Amount Paid − (Days Used × Usage Fee) − Refundable Option Fee. Usage fees are based on average weekday/weekend day ticket pricing for the 2026/2027 season and age category.

1. Injury or Sickness
A condition that prevents skiing or snowboarding for the duration or remainder of the applicable ski season, or death of the passholder.

• Injury: accidental bodily injury requiring treatment by a licensed medical practitioner
• Sickness: illness or disease requiring treatment by a licensed medical practitioner
• Temporary conditions do not qualify; documentation required

2. Employment Transfer
Employer-mandated relocation off Vancouver Island and surrounding islands. Voluntary relocation for work or travel does not qualify. Documentation required.

3. Military Service
Called to active military duty, leave revoked, or reassigned. Documentation required.

4. Pregnancy
Pregnancy, complications, or childbirth occurring after coverage begins. Applies only to the pregnant passholder, not dependents. Documentation required.

Season End & Locker Clearance

• The final day of the winter season is April 4th, 2027. All lockers must be cleared out by April 5th, 2027.
• Any lockers not cleared by this date will have their locks cut and contents removed by resort staff.
• Mount Washington Alpine Resort is not responsible for lost, stolen, or damaged items, and reserves abandoned property disposal rights after season end.

Locker Use Guidelines

• Guests must supply their own lock.
• Do not touch or use any locker other than your own.
• Please be mindful of others when using the locker room, and change or collect your gear promptly to allow other guests access.

Locker Room Hours

During winter operations only. Not accessible during summer or shoulder seasons.

Location & Conditions

• The Alpine Locker Room is located on the basement floor of the Alpine Lodge, accessed from the backside of the building under Ted’s Bar & Grill, facing the Bradley Centre.
• The locker room is not heated — guests are strongly advised to take ski or snowboard boots home to prevent them from freezing.

Validity

6IXPAK tickets are valid for use on any operating day during the winter season in which they are purchased and are not subject to blackout dates. Each alpine ticket is valid for one (1) day/night of lift access once scanned. Each Nordic ticket is valid for one (1) day of trail access once redeemed.

Sharing

6IXPAKs may be used by the purchaser or shared with friends and family. Each ticket may only be used by a person within the same age category as the 6IXPAK purchased (Adult, Youth, Senior, or Child). Tickets cannot be exchanged or upgraded between age categories.

Expiration

All tickets expire at the end of the winter season in which they are purchased. Unused tickets are void and forfeited after the season and cannot be extended, credited, or carried over to a future season.

Non-Refundable

6IXPAKs are non-refundable and non-transferable as a product, including in cases of injury, illness, weather, travel interruption, or changes in personal circumstances. 6IXPAK tickets remain subject to Mount Washington Alpine Resort’s Quality Guarantee policy.

Resale & Misuse

6IXPAK tickets may not be sold, resold, or exchanged for cash or other consideration. Any ticket found to have been resold or otherwise misused may be cancelled immediately without refund. Mount Washington Alpine Resort reserves the right to suspend or revoke resort access privileges in cases of misuse or unauthorized resale.

Lost or Stolen Tickets

Lost or stolen 6IXPAK tickets will not be replaced.

Ticket Handling

Customers are responsible for ensuring that only one 6IXPAK ticket is carried at a time to prevent accidental scans. Mount Washington Alpine Resort is not responsible for tickets that are accidentally scanned or otherwise used unintentionally.

Lesson Packages

Applies to Group 5-Packs, Private 5-Packs and Learn To Turn. You may cancel and refund a lesson package up until 48 hours prior to the first lesson redeemed.

• If no lessons have been redeemed, you may cancel the package and receive a full refund prior to 48 hours before the first lesson booking.
• No full or partial refund of the package is available after the first lesson redemption.
• Lessons not redeemed during the purchased season due to availability restrictions are not eligible for a refund.
• Refund requests must be made before our closing date of that season. Unused lessons will not transfer to future seasons.
• Lessons can be cancelled or rescheduled more than 48 hours in advance.
• No refunds will be issued due to weather conditions.
• Guests who are late for their lesson will not be able to join. We will do our best to rebook for later that day, if possible. We recommend arriving 1 hr & 15 mins before your scheduled lesson time to allow for rental and ticket collection.

Multi-Day Programs, Camps & Seasonal Programs

• All lessons must be paid in full at the time of booking.
• Lessons can be cancelled or rescheduled more than 48 hours in advance.
• No refunds, cancellations, or changes will be permitted within 48 hours of the program start date.
• No refunds will be issued due to weather conditions.
• Guests who are late for their lesson will not be able to join until lunch time. Parents or guardians will be responsible for supervising until they are able to meet the instructor. We recommend arriving 1 hr & 15 mins before your scheduled lesson time to allow for rental and ticket collection.
• Refunds may be considered only for verified medical reasons. A valid doctor’s note must be provided stating that the registered participant is unable to attend 50% or more of the program. Requests without appropriate documentation will not be approved.