Legal & Guest Information
Privacy Policy
Mount Washington Alpine Resort, PGRI and its affiliated companies take your privacy seriously. Below you’ll find what information we collect, how we use and protect it, and how to reach us with questions or requests.
Consent to the Policy
How This Policy Works
We know you care about how information about you is collected, stored and used. This Privacy Policy is intended to inform you about the information we collect and how we use it, and applies to this website and all products and services offered by Mount Washington Alpine Resort. In compliance with the Freedom of Information and Protection of Privacy Act, Mount Washington Alpine Resort does not disclose information about any particular website visitor to external organizations or individuals. Any personal information gathered by the Resort relates directly to and is necessary for its essential operating activities.
By visiting www.MountWashington.ca, you agree to the collection, storage, use, and disclosure of your personal information as defined in this policy. Should you not consent, please do not visit this site or provide information at any of our sales locations.
What We Collect
Information You Provide
We collect and store any information you enter on this site or knowingly provide us in any other way — completing an online registration or transaction, filling out a form or survey, entering a contest, or subscribing to a newsletter. Data collected includes, but is not limited to: your name, email address, mailing address, phone number, date of birth, allergies, dietary restrictions, height, weight, and credit card information.
Information From Your Web Browser
We collect information that is automatically sent to us by your web browser, typically including your IP address, browser and operating system, the page you visited before landing on our site, and the date, time, and duration of your visit. What we receive depends on your browser’s privacy settings.
How It’s Used
How We Use the Information We Collect
We collect and use your personal information for the following reasons:
- To Process Transactions: we use the personal information you provide during an online booking to complete that transaction. It is not shared with outside parties except to the extent necessary to provide the service.
- To Improve Our Online Experience: we use information from your web browser to troubleshoot technical issues and improve our site across devices.
- To Excel in Customer Service: we use your information to communicate with you in a timely manner based on your specific needs and requests.
- To Personalize Your Experience: we use information you provide to deliver customized content, promotions, and information relevant to your visit.
- To Send Email Communication: we periodically send marketing emails to subscribers, who may unsubscribe at any time via the link at the bottom of each email. We may also email you information related to your purchase or respond to your questions.
- Short Message Service (SMS): by opting in to texts through any of our forms, you consent to receive marketing text messages (promos, offers, alerts) from Mount Washington Alpine Resort at the number provided. Consent is not a condition of purchase; message and data rates may apply. Reply STOP to unsubscribe or HELP for help.
Security
How We Protect Your Information
We adopt industry best practices for data collection, storage and security to ensure the integrity and protection of your personal information. Online transactions are processed within a secure environment over an SSL-secured communication channel and are encrypted and protected with digital signatures.
Retention
How Long We Store It
All information is retained only for the time periods needed to fulfill the purposes for which it was collected, as outlined in this policy.
Sharing & Updates
We Do Not Share Your Personal Information
Mount Washington Alpine Resort does not sell, trade, or share personal guest information with any external parties. We may share aggregated information pertaining to demographic, geographic, or online behaviour, but this information cannot be linked to a personal account and is subject to a non-disclosure agreement.
Changes to This Policy
Any changes to this policy will be noted by the date stamp at the top of this page. Mount Washington Alpine Resort may update this policy at its discretion — please check back periodically to stay informed of our data practices.
Regional Rights
Your Rights by Region
Depending on where you live, you may have additional rights over your personal information. Details for each region are below.
California Residents
Under Section 1798.83 of the California Civil Code (as amended by the CPRA), California residents may request the categories and specific pieces of Personal Information we’ve collected, and may request deletion. Contact us by email with subject line “Privacy,” call toll-free 1-888-231-1499, or write to: Mount Washington Alpine Resort, Attn: Privacy, P.O. Box 30698, STN Main, Courtenay, BC, V9N 5N3.
Canadian Residents
Your Personal Information may be transferred outside Canada for processing and storage, including to the United States, where privacy laws (e.g. PIPEDA) may differ. To access your Personal Information or request its removal, contact [email protected]. We’ll respond within a commercially reasonable time, though we may be unable to remove information required to be retained by law.
EU Citizens
EU citizens and residents may exercise their rights under EU Data Protection Laws — access, correction, restriction, objection, erasure, or data portability — by contacting [email protected]. Some requests may require identity verification. To unsubscribe from tailored advertising or marketing emails, follow the instructions in any marketing email or send us an unsubscribe request directly.
Children Under 13
Our Services are not intended for anyone under 13, and we do not knowingly collect Personal Information from anyone under 13; if we become aware that we have, we’ll delete it. If you’re under 13, please do not transact with us or send any personal information. If you’re 13–17, please use these Services only with a parent or guardian’s supervision or permission. A parent or guardian may request deletion of a child’s Personal Information at any time.
Your Right to Opt-Out
To opt out of any use of your Personal Information described above (except in legal proceedings), email [email protected] with subject line “Opt-Out.” Any later disclosure of Personal Information nullifies a prior opt-out request. We don’t discriminate against anyone who opts out, though it may limit how efficiently we can provide products, services and information to you.
Third-Party Information
If you provide personal data directly to a third party rather than to us (such as a third-party payment service), we have no responsibility or liability for that data — the third party is solely responsible for compliance with applicable laws and regulations.
Tracking Technology
Cookies
This site uses “cookies” to capture information about users to help provide an optimized experience. Your browser will store cookies on your device for record keeping, troubleshooting, and sometimes tracking browsing behaviour. Your browser may be configured to refuse cookies, but this may impact site performance. Cookies also let us deliver content tailored to your interests, and may relate your use of the Website to Personal Information you’ve previously provided. We only disclose cookie-collected information to third parties on an aggregated basis, without anything that personally identifies you.
The types of first- and third-party cookies we use, and how to refuse them, are below:
| Types of cookies | How to refuse |
|---|---|
| Strictly Necessary Cookies — required for the operation of our Services, such as logging into secure areas, using a shopping cart, or e-billing. | These cannot be refused, as they’re necessary to deliver the site. They can be deleted or blocked using your browser settings. |
| Performance & Functionality Cookies — recognize you on return visits and remember your preferences (like language or region). Non-essential to the Services. | Can be deleted or blocked using your browser settings. |
| Analytical or Customization Cookies — collect information about how users access and move through our Services, used in aggregate to improve or personalize them. | Can be deleted or blocked using your browser settings. See Google Universal Analytics opt-out at tools.google.com/dlpage/gaoptout. |
| Social Media Cookies — integrate social media functions into our Services and may be used for advertising. | Can be deleted or blocked using your browser settings. See Facebook ad settings at facebook.com/ads/settings. |
Questions About This Policy
Toll-Free: 1-888-231-1499
Mount Washington Alpine Resort
P.O. Box 3069, STN Main
Courtenay, British Columbia, V9N 5N3
1-250-338-1386 | Toll-Free: 1-888-231-1499
[email protected]