Guest Services
Resort Services
Mount Washington Alpine Resort Guest Services team is here to help improve your experience. We’re proud to offer a variety of additional resort services including Gear Tuning at The Rossignol Demo Centre, childcare at The Bears Den Daycare, a variety of Food & Beverage Outlets, retail shopping locations such as Outdoor Elements, and more for an epic adventure.
At Your Service
Guest Services
Bears Den Daycare
Lost & Found
Safety
Hours of Operation
Resort Shuttle
Resort Parking
Here to Help
Lost & Found Let us help!
If you have lost an item at Mount Washington Alpine Resort, there are several steps you can take to try and recover it.
Contact our customer service call centre or our lost & found department where we keep items that have been found on the slopes. Reach out to us and provide a detailed description of your lost item — we may be able to assist you in locating it. You can also check online forums or social media groups where skiers and snowboarders connect, and post about your lost item.
Don’t forget to file a report with the lost and found department. If we are unable to locate your item right away we will keep a record, and should it turn up later we can contact you. Provide the item’s description, where and when you lost it, and any other pertinent details — sometimes it takes time for lost items to be found or turned in.
Get the App
Mount Washington Mobile App
View the trail map, lift status, weather and trail reports, GPS tracking, events, and more on our App! Search “Mount Washington Alpine Resort” in the Apple App Store and Google Play Store to download. Track your days, runs, speed, and vertical all season long.
Pro-Tip: Remember to individualize your preferred settings once you have the app on your device. Select the gear icon at the top right and review all the features available — by adjusting the Feed Refresh Intervals you can tailor the snow report, grooming, webcam, and other areas to your interests and needs.
Mountain Updates
The Daily Dispatch Mtn Operation Updates
Our team works hard to keep you informed on status updates from around the resort community including lift delays, weather events, road interruptions, event information and more details you need to know to improve your experience. Find Daily Dispatch updates on our webpage, and on our Mount Washington Mobile App.
We’re Here to Help
Contact Guest Services
If you need customer service assistance from Mount Washington Alpine Resort, you can contact us using the following methods. Contact the resort’s main phone line to speak with a customer service representative at 1-250-338-1386. Please note that phone hours may vary, so it’s advisable to check the website for current contact hours. Another option is to send an email to the resort’s customer service team at [email protected] or [email protected]. Be sure to provide a detailed explanation of your inquiry or concern in the email. Visit the website contact page. There, you will find additional options to get in touch with various team members or departments.
When contacting Mount Washington, be prepared to provide specific details about your inquiry or issue. This will help our customer service team assist you more effectively. Additionally, note that response times may vary, so it’s advisable to be patient while awaiting for a reply. Our call centre monitors all emails through the website and will attempt to address your concern or questions within 48-72 hours. Please expect delays at peak business times and call 1-250-338-1386 if your needs require urgent attention.
Do you have questions for our guest services team or department at Mount Washington Alpine Resort? Use the following contact information:
- Phone: +1 (250) 338-1386
- Toll-Free: 1-888-231-1499 (within Canada and the United States)
- Email: [email protected]
- Website: https://www.mountwashington.ca/
- Post: Mount Washington Alpine Resort P.O. Box 3069, STN Main Courtenay, British Columbia, V9N 5N3
- First Aid: 1-250-334-5741
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