Summer Activities

Tour Restrictions

• Guests must weigh between 50 and 260 lbs and be between 4’ and 6’8” tall (48” and 82”).
• Guests must be ten years of age or older and guests between the ages of 10 and 15 (inclusive) must have a parent/guardian aged 19 or older accompany them on tour.
• Absolutely no alcohol, smoking, vaping or illicit drug use is permitted before/during.
• Guests with physical disabilities should notify the ZipTour office by emailing ziptour@mountwashington.ca to ensure accommodations can be arranged.
• The ZipTour is not recommended for women who are pregnant or those who experience dizziness, seizures or have any other physical impairments. Those with heart conditions or high blood pressure should consult a physician before making a reservation.

Important Information for your Visit

• Closed-toe shoes are required. Flip flops and other open-toed shoes are NOT permitted. Staff can offer solutions if guest footwear is deemed inappropriate.
• Loose clothing and long, loose hair are not permitted. Please ensure long hair is tied back and clothing is tucked in/close-fitting.
• The ZipTour does not permit guests to bring camera equipment larger than a cell-phone, and it should be zipped into your trolley backpack pocket or secured with an appropriate camera mount during your flight. Helmet-cam mounts are not permitted.
• Guests should be prepared for light physical exertion - the tour includes several flights of stairs and some hiking. 
• Each tour requires a minimum of 2 participants in it. Rescheduling may be possible, please be flexible with your times.

Additional notes

• The ZipTour staff are in no way obligated to complete a tour if one or more participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in this situation.
• ZipTour staff reserve the right to remove guests from the tour if the criteria above is not met with no refund option.
• Upon check-in, guests should be prepared to have height and weight measurements taken by ZipTour staff. If there is a discrepancy between measuring devices, the data collected by ZipTour staff from Mt. Washington’s device will be used.

Q. When I browse products on the web store, nothing is available for purchase.
A.  Make sure you have selected the date you plan to visit the resort or the date that your experience is scheduled to start; use the green date button on the left-hand side of the store. For example, select Saturday, June 5th, 2021 as the date for the first ZipTour of the year.

Q. I am a Pass Holder, how do I get my discount?
A.  Pass Holders are entitled to 2-for-1 discounts on the Eagle's Flight ZipTour. 2020-21 and 2021-22 Winter Gold Season Pass Holders get 2x, and 1x for Bike Park Season Pass Holders. Please use the Online Contact Form and our team will get back in contact with you to complete the booking. 

Q. I have searched for my partner or child in the system, but I do not know their password.
A. Click “Reset my Password” to send an email to the email address listed on file. If you do not receive an email, please call us at 250-338-1386 and we can help update your guest profile.

HOW TO BUILD A GUEST PROFILE

1. Click the MyMW cart in the top left of website desktop
2. In the top banner click “create/update profile”
3. If you are a new guest, click “create new guest” button
4. If you have purchased online in the past you can log in with “existing guests” profile

NEW GUESTS
5. Fill out your information under Guest Edit and SAVE
6. Check to make sure the info is correct on the next page
7. IF you are purchasing a season pass select “Upload Photo” in the bottom button:

• - Click “Choose File” and select photo from your device (PLEASE NOTE: the photo must not exceed 50KB so make the image as small as possible.)
• - Click the green “Upload” button
• - Select “Use This Picture” and drag your mouse to frame your face
• - When finished, select “That’s Good, Let’s Go!” and click “Continue” when image is cropped
• - If you get an error message, your image is too big Once you’ve finished uploading photo and personal information, you will be redirected back to the log-in page. Now use your credentials to log in and shop for your desired service by clicking “Continue Shopping” in the top banner.