• Guests must weigh between 50 and 260 lbs and be between 4’ and 6’8” tall (48” and 82”).
• Guests must be ten years of age or older and guests between the ages of 10 and 15 (inclusive) must have a parent/guardian aged 19 or older accompany them on tour.
• Absolutely no alcohol, smoking, vaping or illicit drug use is permitted before/during.
• Guests with physical disabilities should notify the ZipTour office by emailing ziptour@mountwashington.ca to ensure accommodations can be arranged.
• The ZipTour is not recommended for women who are pregnant or those who experience dizziness, seizures or have any other physical impairments. Those with heart conditions or high blood pressure should consult a physician before making a reservation.

• Closed-toe shoes are required. Flip flops and other open-toed shoes are NOT permitted. Staff can offer solutions if guest footwear is deemed inappropriate.
• Loose clothing and long, loose hair are not permitted. Please ensure long hair is tied back and clothing is tucked in/close-fitting.
• The ZipTour does not permit guests to bring camera equipment larger than a cell-phone, and it should be zipped into your trolley backpack pocket or secured with an appropriate camera mount during your flight. Helmet-cam mounts are not permitted.
• Guests should be prepared for light physical exertion - the tour includes several flights of stairs and some hiking. 
• Each tour requires a minimum of 2 participants in it. Rescheduling may be possible, please be flexible with your times.

Additional notes

• The ZipTour staff are in no way obligated to complete a tour if one or more participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in this situation.
• ZipTour staff reserve the right to remove guests from the tour if the criteria above is not met with no refund option.
• Upon check-in, guests should be prepared to have height and weight measurements taken by ZipTour staff. If there is a discrepancy between measuring devices, the data collected by ZipTour staff from Mt. Washington’s device will be used.

HOW TO BUILD A GUEST PROFILE

1. Click the MyMW cart in the top left of website desktop
2. In the top banner click “create/update profile”
3. If you are a new guest, click “create new guest” button
4. If you have purchased online in the past you can log in with “existing guests” profile

NEW GUESTS
5. Fill out your information under Guest Edit and SAVE
6. Check to make sure the info is correct on the next page
7. IF you are purchasing a season pass select “Upload Photo” in the bottom button:

• - Click “Choose File” and select photo from your device (PLEASE NOTE: the photo must not exceed 50KB so make the image as small as possible.)
• - Click the green “Upload” button
• - Select “Use This Picture” and drag your mouse to frame your face
• - When finished, select “That’s Good, Let’s Go!” and click “Continue” when image is cropped
• - If you get an error message, your image is too big Once you’ve finished uploading photo and personal information, you will be redirected back to the log-in page. Now use your credentials to log in and shop for your desired service by clicking “Continue Shopping” in the top banner.

You can cancel your ZipTour by calling Central Reservations at 250-338-1386 or emailing the ZipTour Centre at ziptour@mountwashington.ca

Because of the harness and pack setup, we strongly recommend that women who are, or may be pregnant do not take part in the ZipTour. Should you choose to take part in the ZipTour, we require written proof in the form of a doctor’s note permitting you to take part in the ZipTour. If you decide to proceed, you do so with the full knowledge that the ZipTour may incur risks to an unborn child.