A) Passes are available for sale online or over the phone, however, this varies depending on the pass type and what you are purchasing. We are experiencing high call volumes and may not get back to everyone on the same day. If you are experiencing issues completing a purchase online, please complete the  Contact Us Form and as long as we have received your details before the September 30th deadline, we will honour the early price when we contact you to complete the purchase. Please read carefully:

1. If you are only reloading your Winter Season Pass, easily do so online using your RFID card here. RELOAD YOUR PASS

2. If you are purchasing a winter Student or Parent Season Pass type, verification is needed. Please call to purchase 1-250-334-5759 

3. For all other Season Passes, purchase online using the links above or call us at 1-250-334-5759 

A: If you misplaced your RFID card from the 2019.20 season, you can simply purchase your pass on a new card. New cards will be issued prior to the season start, pick-up is to be confirmed. 

A: Early Bird and Regular In-Season pass rates for 2020.21 remain consistent with rates from 2019.20. The 20% off deal that was available from May 29 – June 21, 2020 was additional savings exclusive only to 2019.20 Pass Holders. Prior to pass redemption, verification of these purchases will be in place to confirm eligibility. This offer is no longer available. 

A: If you’re feeling uneasy about the season ahead after making your purchase, all Pass Holders will have the option to defer their purchase by a year to be used the following 2021.22 season at no loss, if done so before November 25, 2020. The amount is applied as a credit to be used the following season, no refunds will be processed. Requests to defer can be made in the fall by contacting our team via email or phone. Once a season pass deferral is made, it cannot be undone for the season.

A: If it is determined due to extreme circumstance the Resort is unable to open at all as planned for the 2020.21 winter season, season pass policies would be reassessed and communicated as such.

A) The add-on Pass Insurance Option allows you to receive a pro-rated refund or deferral of your season pass for the following reasons:

1. Medical – An injury or illness which prevents the use of the pass for the duration of the season that is valid.  The refund is not applicable for an interim injury or illness.

2. Employment Transfer – A transfer by the pass holder’s current employer requiring a change of residence off Vancouver Island and surrounding islands. The refund is not applicable when voluntarily leaving the area for work or travel.
Any family member unable to ski the remainder of the season due to your injury, illness or move, will also receive a refund provided they have purchased the refundable insurance option. Refunds are not available for reasons outside of the list above

A) All Pass Holders will have the option to defer their purchase by a year to be used the following 2021.22 season at no loss, if done so before November 25, 2020. The amount is applied as a credit to be used the following season, no refunds will be processed. Requests to defer can be made in the fall by contacting our team via email or phone. Once a season pass deferral is made, it cannot be undone for the season.

A) Yes, if you are purchasing multiple passes for your family an additional 10% on top of the 20% off discount is available. Once in our online store, choose the option to buy family passes. 

A) Any winter product you do not see listed currently will be available for purchase closer to the winter season. This includes the 7-Day Card and card reloads, seasonal rentals, bus passes, Learn-To-Turn, retail store passes, etc.

A) Gold Pass Holders receive many discounts and benefits! See Pass Holder Xtra’s for more details