Mount Washington Alpine Resort

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Position: Call Centre Lesson Reservations Agent
Department: Rossignol Experience Centre
Status: Seasonal Winter FT
Posting Date: Nov-21-2018

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        Copy and Paste Resume        
  Full Application Form        
     

JOB DESCRIPTION

Job Description:

POSITION: Call Centre Lesson Reservations Agent

REPORTS TO: Assistant Sales Manager / Internal Sales Manager

LOCATION: Alpine Rossignol Experience Centre (REC), Bradley Building

Be part of a great team providing top quality guest services.

You will be interacting with guests via email and by phone. (Occasionally Face to Face)

Essential Characteristics you will have:

Helpful

Efficient

Patient

A fast learner

An excellent communicator

Friendly

Numerate

Computer literate

Enthusiastic

Well organized

Respectful

Duties:

Answer incoming calls from guests and process bookings for lessons and answer general snow school inquiries

Respond to emails and inquiries promptly while catering to guests needs

Have a good understanding of products in the Winter Recreation Guide and maintain a good general knowledge of the resort (i.e. Tube Park, lifts, restaurants, Nordic area, etc.)

Process phone messages for Snow School lesson bookings

Keep up-to-date on products and lesson availability to advise and guide appropriately to guests

Operate assigned POS system (Siriusware) to process the sale of lift tickets, Snow School lessons and equipment rentals

Perform daily cash-out procedures ensuring accuracy at all times

Ensure the safety and security of the Rossignol Experience Centre by adhering to set safety rules and regulations

Liaise with managers and Snow School supervisors to ensure smooth operations

Any other tasks as required within the Snow School/Sales Department

 

Expectations:

Full time availability required. Early morning and early evening shifts will be available.

Adhere to the policies and procedures of Mount Washington Alpine Resort.

Schedule flexibility a definite asset

This position potentially requires grasping, typing, writing, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity.

 


Select Application Method
        Copy and Paste Resume        
  Full Application Form        
     

Optional application method, fill out application and leave it at the Alpine Lodge Administration Office with a resume, or e-mail your resume to jobs@mountwashington.ca. Thank you to all that apply, please note only applicants selected for an interview will be contacted.

If you have any questions, please email us.

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Mount Washington Alpine Resort