Mount Washington Alpine Resort

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Position: Reservation Agent/Sales Cashier
Department: Rossignol Experience Centre
Status: Seasonal Winter FT
Posting Date: Nov-21-2018

Click links below to Apply Now!
        Copy and Paste Resume        
  Full Application Form        
     

JOB DESCRIPTION

REPORTS TO: Assistant Sales Manager / Internal  Sales Manager

LOCATION: Alpine Rossignol Experience Centre (REC), Bradley Building

 

Be part of a great team providing top quality customer service to guests in the best environment you can imagine - Mount Washington Alpine Resort.

You will be interacting with guests face-to-face, via email and by phone.

 

Essential Characteristics you will have:

Helpful

Efficient

Patient

A fast learner

An excellent communicator

Friendly

Numerate

Computer literate

Enthusiastic

Well organized

Respectful

 

Duties:

Keep up-to-date on products and lesson availability to sell and promote/up-sell appropriately to guests

Operate assigned POS system (Siriusware) to sell lift tickets, Snow School lessons and equipment rentals

Dispense tickets/vouchers and issue or attach accordingly

Perform daily cash-out procedures ensuring accuracy at all times

Maintain a good general knowledge of the resort (i.e. Tube Park, lifts, restaurants, Nordic area, etc.)

Provide guests with resort information

Ensure the safety and security of the Rossignol Experience Centre by adhering to set safety rules and regulations

Liaise with managers and Snow School supervisors to ensure smooth operations

Any other tasks as required

 

Expectations:

Adhere to the policies and procedures of Mount Washington Alpine Resort

Schedule flexibility a definite asset

Must be able to sit and stand for the duration of a shift

This position potentially requires grasping, typing, writing, standing, sitting, repetitive motions, lifting, listening as well as hearing ability, and visual acuity.

 

Front line staff wishing to pursue employment with Mount Washington Alpine Resort should exhibit the following traits and competencies:

  • Customer Focus: implies a desire to identify and serve guests. It means focusing one’s efforts on discovering and meeting the needs of the guest.
  • Service Excellence, ‘Yes I Can’ attitude: Treating guests and staff with kindness and enthusiasm; exceeding expectations by anticipating guest’s needs; and resolving guest’s problems, never saying “no” without offering alternatives.  IN addition to the above, staff will follow the guidelines in Mount Washington’s Above and Beyond customer service program.
  • Relationship Building: is working to build or maintain relationships, networks or contacts.
  • Communicating Effectively: is the ability to ensure your message is clearly understood, regardless of the audience.
  • Personal Effectiveness: is identifying the best use of your time and other resources at your disposal.
  • Initiative: involves identifying a problem, obstacle or opportunity and taking appropriate action through proper pathways to address the problems or opportunities.
  • Innovation: indicates an effort to improve performance by doing or promoting new things, such as introducing a previously unknown or untried solution or procedure to the specific area or organization.
  • Team Player: is the ability to work co-operatively within diverse teams to achieve group or organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views.


Select Application Method
        Copy and Paste Resume        
  Full Application Form        
     

Optional application method, fill out application and leave it at the Alpine Lodge Administration Office with a resume, or e-mail your resume to jobs@mountwashington.ca. Thank you to all that apply, please note only applicants selected for an interview will be contacted.

If you have any questions, please email us.

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Mount Washington Alpine Resort