WINTER EXPECTATIONS

PLAN AHEAD FOR YOUR ADVENTURES

MARCH 29TH, NEW RESTRICTIONS - DOING YOUR PART TO KEEP B.C. SAFE:

With the announcement today of stronger province-wide restrictions in effect, we all need to continue doing our part to keep the last week of the 2020/2021 season safe. Here is what you need to know about Mount Washington operations starting tomorrow, Tuesday, March 30th:

No indoor dining is permitted, which means only Take-Out Food Orders will be available. Order online from the MW Mobile App, or one member from your household may come inside to place a takeaway order. We will be increasing outdoor seating by bringing out picnic tables, however, lunch back at your vehicle will likely be your best plan!

Guests will only be able to enter our lodges for an intended purpose such as picking up a food order, rental equipment, or when accessing restroom facilities. Plan to spend a majority of your time outside in the fresh air - you will no longer be able to bring your own lunch or bags inside the lodges - your vehicle should be used as your home base.

The mandate of face masks, physical distancing, and sanitization continues and we appreciate everyone's cooperation following all Provincial Health Orders. Our Snow Hosts and other staff members will be stationed around the resort to enforce protocols and help you during your visit. If you're unsure of something, please just ask from a distance.

We're so grateful to have had the last 115 days out on snow together this season, and we hope to make it to 122 days safely as planned. Please, do your part to help us get there!

  • Face Masks: Mandatory everywhere at the resort from your vehicle to the chairlifts, to the lodges. Your mask should have several layers of fabric and be worn all the way over your nose. Mask up!
  • Physical Distancing: Use more than a ski-length to distance yourself from others. Have patience when merging into chairlift lines, wait your turn and pay close attention to your surroundings. 
  • Alpine Access: Reserve your tickets online before you arrive; tickets may sell out. No reservations for Pass Holders or 6ixPaks. See FAQ's online for more details on specialty and discounted tickets.
  • Nordic Access: XC and Snowshoe Trail Passes are purchased in-person at our new outdoor kiosk.
  • Rentals & Lessons: Reserve online before you arrive for both alpine and Nordic products.
  • Tube Park:  Reserve your tubing time online, and allow yourself plenty of time to arrive and collect passes at the Guest Services Kiosk before your snow-sliding fun begins. 
BC Provincial COVID Restrictions
Ski Well Be Well

Let's work together to be the reason to keep the season.

COVID-19 cases are throughout BC and has been showing up in ski resort towns. Our communities are important. We don't want to see locals in ICU or lose the ski season. We must all do our part to keep everyone healthy and safe. Need to know how? Visit Ski BC Strong below for all the details and how to find support. #SkiBCStrong

Ski BC Strong
Expectations - Part One
Video Timestamps
Introduction: (0:00)    Winter Policies: (0:25)    Product Information: (2:14)    Season Passes (2:35)    Guest Q&A (3:08)    Lodge Capacity (3:19)    Shuttle Bus: (3:53)    Lineups & Chairlifts: (4:36)    Day Passes: (4:51)    Bear and Deer Lodge: (5:22)    Nordic Centre: (5:54)    Snow School: (6:20)    Eateries: (7:15)    Snow: (8:30)    Closing Remarks: (8:58)
Expectations - Part Two
Video Timestamps
Introduction: (0:00)    Alpine Opening: (0:12)  Nordic Opening : (0:18)    Plan Ahead & Book Online: (0:30)    How To Book Help: (0:45)    Parking & Arrival: (2:05)    Masks Mandatory: (2:20)    Get Ready At Your Car, No Day Lockers: (2:27)    Alpine Day Tickets: (2:46)    Season Pass & 6ixPak's, Pass Pickup: (2:59)    Distancing Lineups & Chairlifts: (3:12)    Alpine Lodge Entrances: (3:59)    Outdoor Elements: (5:16)     Snow Sports Lessons Rentals Entrance: (5:26)    Closing Remarks: (6:59)
Resort Protocols While Visiting
How-To Book Online - Helpful Tips

GUEST HEALTH & SAFETY

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Protecting guests health and safety while visiting Mt. Washington this winter is among our top priorities. Booking activities in advance and being prepared for your visit is encouraged to eliminate physical interaction points throughout your experience. Guests are expected to maintain 6 ft physical distancing from those outside their group, as well as sanitizing often, and to wear a face covering.

TEAM HEALTH & SAFETY

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The health of Mt. Washington staff is among our top priorities. Our team will follow to Worksafe BC guidelines for safe operating practices to maintain the safety of themselves and others. Staff will complete a prescreening check-list before reporting to each shift and will maintain 6 ft distancing, practice frequent sanitization, as well as the use of masks and other PPE when appropriate while working.

LODGES & MOUNTAIN CLEANLINESS

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The cleanliness of the Resort facilities is among our top priorities. We have increased cleaning and sanitization practices throughout including common spaces inside, on our chair lifts, and other shared surfaces. Guests are encouraged to come prepared to spend their time outdoors in the fresh air and to only enter the Resort facilities when necessary to do so, following one-way traffic and all posted signage.
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MANDATORY FACE COVERINGS

Face coverings will be worn by both staff and guests and will be required to access the mountain or any resort service. This includes inside any building, when in lift lines and while loading and riding on chairlifts, during ski and snowboard lessons and other activities, or anytime when congregating near others - even outdoors. The only time to remove your face covering is when out on the trails, far away from those outside of your social bubble, or when seated to dine. No one will be permitted to access resort services without a face covering, so please come prepared. Guests who don’t comply with the guidelines will be asked to leave.
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PHYSICAL DISTANCING ENFORCED

Mt. Washington will do everything possible and practical to allow for physical distancing throughout the resort to help ensure a safe experience. This includes new policies for how we will form lines and load chairlifts, regulate the number of guests safely permitted in any area such as our lodges and restaurants, and maintain access to provided guest services such as washroom facilities. We are working to comfortably accommodate guests while maintaining physical distance requirements, revising menus and service levels that strike a balance between safety, forced limits, and reasonable hospitality.
RFID Mount Washington Alpie Resort

PASS HOLDER & LIFT ACCESS

For Pass Holders and 6ixPak tickets, no reservations are needed as of this time for mountain access.

It is possible we may need to control the number of skiers, including Pass Holders, in the event there is limited terrain open. In such a case, Mt. Washington will implement an online advanced reservation system and requirements will be communicated on the web site, via email, social media and on the resort app in advance. Pass Holders are strongly encouraged to download the resort app and turn on push notifications for occasional announcements – this is the quickest and most certain way to stay on top of any changes.
DISCLAIMER: Exposure to COVID-19 is an inherent risk in any public location where people are present.  The resort has implemented protocols to prioritize guest health and safety, but we cannot guarantee you will not be exposed to COVID-19 during your visit.  The risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.  Every skier and rider shares the responsibility for a safe and healthy skiing experience.  It is your responsibility to read and comply with all instructions and signage posted at the resort and on the resort’s website.  Stay home if you are sick or experiencing symptoms of COVID-19.  Wear a face covering in designated areas and maintain at least 6 feet physical distancing from other guests, including in lift lines.  Wash and sanitize your hands frequently.
Plan Ahead. Buy Online. Wear A Mask. Please Be Kind.

DAILY PRE-VISIT ONLINE SCREENING

The BC Self-Assessment Tool is the #1 trusted COVID-19 pre-screening tool for citizens across the province. Developed in partnership with the BC Ministry of Health, the assessment tool has been recommended by WorkSafeBC and has already been adopted by businesses large and small across the province. Mount Washington staff and guests should all utilize this tool before each visit to the resort.
Complete Self Check
mount washington alpine resort on vancouver island, BC
Explore Season Pass Options

ALPINE LIFT ACCESS

Reservations are not required for Season Pass Holders or 6ixPak tickets. Things are changing with Alpine Day Tickets, which will be available to book for specific single days only this season and not valid for any day as they were in the past. Lift tickets are available to purchase online in advance only, for the rest of the season. Plan ahead!

  • Season Passes can be picked up at the Guest Services Kiosk if you have been contacted by our team about a completed reload on an existing MyMW RFID Card. New Season Passes need to be picked up at the Season Pass Office. Please enter through the lower floor and maintain distance.
  • For lift tickets purchased on a new RFID card, your card can be picked up at the Guest Services Kiosk as of opening. Hang on to your new MyMW card for easy reloads online next time, and head straight to the lift.
LIft Tickets
Explore Season Pass Options

LINEUPS & RIDING CHAIRLIFTS

Let's keep our season safe, together. Keep your mask on over your nose at all times. We respect and want to maintain your safety, please do your part and cooperate. Be kind to our staff and your fellow riders. Line-ups may be longer with lower lift capacities in order to physically distance, have patience.
  • A face covering is mandatory to access the mountain. Please follow guidelines from BC Provincial Health, currently recommending a mask made of at least 3-layers of fabric.
  • Guests are encouraged to lineup and load our chairlifts with their household group.
  • Single riders can choose to join other parties if both are comfortable, seated at a distance. 
LIft Status

LESSONS & PROGRAMS

Lessons are an important part of every mountain operation because it introduces people new to the sport, and helps to improve skills and build confidence making the sport more enjoyable. Our teaching professionals are always committed to safety and enjoyment while learning, and this season that will be highlighted more than ever.
  • Lesson formats will be revised to accommodate either smaller groups and individual self-paced learning options.
  • The duration of all lessons will also be modified to allow for a majority of a session to take place outdoors, reducing the number of indoor breaks.
  • Children’s on-snow programs will be the subject of particular emphasis, with smaller class sizes and minimal exposure to larger group settings.
  • Unfortunately, we will no be offering childcare/day care services this season.
  • Book before you arrive! Day-of prices have increased this season, so planning ahead even saves you money.

EQUIPMENT RENTALS

Equipment rentals will be available online with advanced reservations to get you geared up for your adventures. The way in which we manage the pickup and drop off of equipment will be modified to accommodate physical distancing and to limit the number of people in confined spaces.
  • Rental of clothing equipment (ski pants/jackets) will not be available this season.
  • Please plan ahead, and buy your rentals online. Make an appointment for full tuning services and custom boot fitting at the Demo Centre.

PUBLIC SERVICES

Guests are encouraged to arrive at Mt. Washington prepared to spend their time outdoors in the fresh air and to only enter the Resort facilities when necessary to do so, practicing 2 mertre (6 ft) physical distancing, following one-way traffic and all posted signage. A face covering is mandatory to access Resort Services, and should be worn from the time you exit your vehicle and throughout your experience.

Have an intended purpose when entering a building, such as to dine at a restaurant, pick-up your rentals, or to visit the store. Once that purpose is fulfilled, head back outside. There will be no bags left in the lodge, and no loitering longer than 30 minutes. Some experiences you may have came inside for in the past now are exclusively outside - all lessons meet outside, and the Guest Services Ticket Kiosk is the go-to location for all ticket purchases. Plan to use your vehicle as your personal dressing room and be ready to spend most of your time outdoors. We will have some pods of chairs outdoors for you to picnic at with your group, but please be courteous of your time. Need a hand getting around? We will have staff and Snow Hosts present to get you where you need to go!
Slopeside Accommodation at Mount Washington

SLOPESIDE ACCOMMODATIONS

Bear and Deer Lodge are accepting reservations now. There will be a two-night minimum with advanced reservations required. Physical distancing and rigorous sanitization practices will be in effect per recommendations from the BC Hotel Association.

BUS TRANSPORTATION

Bus travel to and from the mountain will be similar to the previous year’s service, aside from additional safety procedures for COVID-19. There also will be no pick-ups in Comox this year, pick-ups will run from Cumberland and Courtenay only as well as from the base parking lot.

Masks are mandatory for all passenger entry. Passengers will be refused to load if not compliant, and loading will be done on a first-come-first-serve basis. There is no priority loading for Season Pass or Bus Season Pass Holders…

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MEDICALLY EXEMPT GUESTS

Some Guests are medically exempt from wearing a mask, and we need to accommodate them. The procedure that will work best at Mount Washington is to have these Guests visually identified while visiting. For Guests accessing the alpine, a helmet sticker and pinny are required to be worn. For other terrain/activities such as Nordic or Tube Park, just the pinny is required to be worn. If you are medically exempt from wearing a face mask, before visiting the resort please contact us by email ski@mountwashington.ca or phone 1-888-231-1499 to let us know. For each visit, you will need to go to our Season Pass office to check-in and obtain your pinny for the day. A face-shield or mask is required while you are indoors. While out recreating, please have respect for your fellow visitors and maintain good practice of physical distancing at all times. Let's keep our season safe, together.

SKI WELL, BE WELL

Safe Travels

SOCIAL RESPONSIBILITY CODE

Although it is our duty to uphold safe operating procedures, we must also ask our guests to adhere to the same guidelines for everyone's health and safety.

Five Questions to ask yourself before proceeding with your to visit Mt. Washington this winter:

1.   Have I been in contact with anyone who is required to self-isolate, or am I required to self-isolate? No.

2.   Do I have any symptoms of COVID-19 including sore throat, persistent cough or fever? No.

3.   Do I live in a household or have I been in contact with someone who has COVID-19 or symptoms of COVID-19? No.

4.   Do I agree to practice 2 metre / 6ft physical distancing while at the resort and not congregate with any individuals outside my household group? Yes.

5.   
Do I agree to comply with the mandatory mask or facial covering regulation while at the resort? Yes.

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If you cannot adhere to the guidelines outlined on this page, we ask that you please not visit this season for everyone's health and safety. 
Mount Washington Alpine Resort Family Views

Any additional questions regarding the protocol may be asked here:

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Winter 2020-2021 FAQs

Need Help With Alpine Lift Tickets? Please Read!

Q. How can I be guaranteed lift access for the day I want to ski?
A) 
Alpine Tickets are now available to reserve online for the rest of the season and may sell out on holidays and weekends. We will not have full-day tickets to buy here at the resort, and half-days and specialty tickets will only be available at a kiosk if full-days have not already sold out. Reserve your days in advance, online. 6ixPak tickets do not require reservations. This doesn't include pre-arranged tickets such as 2-for-1 Passes from VIB, or non-date specific tickets.   Purchase Your Tickets & Learn More ->

Q. I've booked a day to ski, but I couldn't make it, or need to reschedule for a later date:
A.
If you need to cancel your reserved lift tickets, please call us or fill out a Contact Form to change to a day later in the season, but a specific visit date is required and ticket price must be brought up to that requested current day's rate if different. This can't be done online. Your patience is appreciated in hearing back from our team. 

Q. Buying a New Card and want to Reload for Next Time? Need Tickets for Multiple Days?
A.
You need to have your physical RFID card in-hand to reload tickets. Reserve your day on a new card, and pick up the card the morning you've planned to ski. If buying tickets for multiple days, reserve for one-day first and pick up your new card first. Then once you have the card, go ahead and reload more days online.

Q. Does my lesson or rental include a lift ticket?
A. 
No, you need to purchase your Alpine Lift Ticket separately from lessons and rentals. 

Q. How can I buy tickets for Night Skiing?
A.
Reload or purchase a new card online. Night Ski tickets will also be available at the kiosk, but it is encouraged to buy in advance before you arrive.  

Q. What about discounted tickets such as Student, Military, Buddy Passes, etc.?
A. 
Discounted tickets are only available in-person at a ticket kiosk if full-day tickets have not yet sold out online. We appreciate your understanding.   

Q. What is needed for Tots 6 & under?
A. 
Tots ski free, but please ensure you have tickets arranged for yourself before you arrive on  busy weekends and holidays. Visit a ticket kiosk to get your Tots free ticket/waiver. 

PRINTABLE WAIVERS

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Print waiver in colour, black and white copies will NOT be accepted.

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