VISITING THE RESORT

RIDING THE CHAIRLIFTS

• Guests are expected to maintain 6 ft physical distances from those outside their household group at all times. 6 ft is approximately the length of an adult size mountain bike.
• Longer maze areas will allow for adequate guest spacing and will be 6 ft apart from any adjacent lineup.
• A sanitizer station will be placed at the top and bottom to sanitize your hands before and after rides on each lift.
• Staff will complete a prescreening checklist before reporting to each shift and will maintain 6 ft distancing, practice frequent sanitization, as well as the use of PPE when appropriate while working.
  • Lift Operators will be respectful and maintain a 6 ft distance from guests unless assistance is required. Staff are equipped with masks and personal sanitizer, and will practice optimal hygiene for any interaction. Masks will be worn when staff must be closer than 6 ft to a guest.
  • Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on most current guidelines for the upmost safety of themselves and guests.
• PPE such as a mask is recommended for all visitors to have with them and use when appropriate, such as when they are loading and unloading the lifts.
• Bike riders will be encouraged to sanitize their hands after they have received their bike from the lift operator at the top stations.
• Bikers are to leave at least a 15-second gap between riders on all trails to allow time for the air to clear. Full-face helmets and masks are recommended when possible.
• Our public bike wash station will be available, and guests are encouraged to sanitize bikes at the end of their day.

• Uphill and downhill passengers will ride as singles or with the group you arrived with to a maximum of 4 people. Example: family unit or quarantine group
• Uphill riders will load even number chairs and downhill will ride odd-numbered chairs
• Guests will be given wristbands to wear to show proof of purchase to eliminate hand scanning tickets at the Eagle chairlift

• Bike passengers can ride as doubles in the marked locations which are spaced 6 ft apart, or with the group you arrived with to a maximum of 4 people. Example: family unit or quarantine group.
• RFID gate will be placed before the load area to eliminate hand scanning at the Hawk.

• Pre-purchase online is encouraged to avoid physical interaction. 
• The physical point of sale will have a plexiglass barrier to protect staff and guests. Guests may be asked to wear a mask/facial covering.
• The Resort will be cashless. Debit and Credit transactions are accepted with touchless payment preferred, keypads will be sanitized before and after each use. 
• Lift tickets and activity purchases are not available at Outdoor Elements this summer. The Guest Services Kiosk will sell all services.
• Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate.
• Gold Pass Holders, please visit the Guest Services Kiosk to obtain a wristband prior to loading the chairlift for your free Scenic Access. 

EAGLE'S FLIGHT ZIPTOUR

At Mt. Washington’s Eagle Flight ZipTour, we are following all of the recommendations from the Provincial Health Office and have implemented a number of policies and protocols to ensure the safety of our staff and guests. To help us help you to have an incredible time on the ZipTour, we ask that you please follow the instructions of our staff and adhere to the policies laid out below.

Booking Process:

• Tour time-slots are available to purchase online and over the phone. For Walk-Up guests who did not pre-book, please line up in the designated pre-check in waiting area at the ZipTour Centre entrance.
• Waivers will be managed online, and if applicable individual sanitized clipboards and work stations will used for in-person waivers – please use electronic where possible.

Point of Sale:

• The check-in station will have a plexiglass barrier to protect staff and guests. Guests may be asked to wear a mask/facial covering at this point if the ability to maintain a 6-ft social distance is unattainable.
• The Resort will be cashless. Debit and Credit transactions are accepted with touchless payment preferred, keypads will be sanitized before and after each use. 

• Guests will be asked the following questions upon check-in:
  • Have you experienced cold or flu-like symptoms within the last 14 days?
  • Have you been in close contact with anyone who has had these symptoms in the last 14 days or traveled outside of Canada in the last 14 days?

• If a guest answers “yes” to any of the questions above, they may be asked not to participate in the ZipTour. Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate.
• Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on current guidelines for the safety of themselves and guests.

Tour:

• Inside and outside spaces are divided into physical distancing Zones to ensure guests maintain 6 ft apart, with floor markers and signage present to limit the number of guests in one Zone at one time.
• Hand sanitizer stations will be available for guests as they enter the ZipTour Centre, as well as outside during the tour. Frequent hand sanitizing is encouraged throughout each step of the tour.
• Guests are required to wear non-surgical face coverings at all times while participating in the tour, even if you are with other guests that are part of your household or quarantine group.
• Guests must never go into the Gear Zone to collect their own gear. They will wait in the designated “Waiting Area” while the Guides set up. Once everything is ready, the guests will be invited in by their Guides.
• Shared gear including helmets, harnesses, trolleys, and packs will be sanitized after each and every use. After the tour, guests will return to the dedicated “Gear Down” zone located outside.  Guests will remove gear and return to their Guides to be sanitized and set aside to dry completely before the next use.

ZipTour Staff:

• Reservation Agents, Guides and Lead staff will complete a prescreening checklist before reporting to each shift and will maintain 6 ft distancing, follow a strict hygiene protocol as well as following WorkSafe BC cleaning procedures sanitizing gear and shared spaces.
• Guides will maintain 6 ft physical distancing from each other and guests as much as possible inside the Zip Centre and at each point throughout the ZipTour.
• When 6 ft physical distancing cannot be maintained, Guides will use PPE including a face covering and gloves.
• Potential situations include, but are not limited to: fitting gear, loading and unloading guests from trolleys, or in the event of having to assist with first aid or other incidents.

FOOD & BEVERAGE 

• Primary food and drink service will be offered counter-style at our outdoor facility. Staff will be obtaining names and contact info from all guests when ordering, to pick-up orders at a separate window. Signage will be displayed indicating one way traffic and 6 ft physical distancing.
• Eagle View Bistro will also be open for counter service and seating, with 6 ft distancing in effect. Signage will be displayed indicating one way traffic and 6 ft physical distancing.
• To maintain 6 ft physical distancing of all guests, our patio and indoor seating capacities will be significantly lowered from normal operations. Tables will be spaced 6 ft apart, with a maximum 6-person party per table. Please do not move tables and chairs around under any circumstances.
• All staff will complete a prescreening checklist before reporting to each shift and will maintain 6 ft distancing, practice frequent sanitization, as well as the use of PPE when appropriate while working. Kitchen staff will always wear face masks while preparing food, hand washing will occur every 30 minutes at minimum, as well as a change of gloves when applicable.
• Hand sanitizer stations will be present at entrances and all guests will be asked to use hand sanitizer prior to entering new areas.
• To eliminate shared surfaces we will offer one-time-use packaging and condiments.
• PPE such as a mask is recommended for all visitors to have with them and use when appropriate.

• Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on current guidelines for the safety of themselves and guests.
• The physical point of sale will have a plexiglass barrier to protect staff and guests. Guests may be asked to wear a mask/facial covering.
• The Resort will be cashless. Debit and Credit transactions are accepted with touchless payment preferred, keypads will be sanitized before and after each use. 
• Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate.

BIKE PROGRAMS & LESSONS

• Advanced purchased is required. Available Bike Lesson and Guide time-slots are available to purchase online and over the phone, this includes continuous programs. Your lesson will have a scheduled pick up time with your Guide outside to help us to maintain the number of guests inside the building.
• Waivers will be managed online, and if applicable individual sanitized clipboards and workstations will be used for in-person waivers – please use electronic where possible.
• Per recommendation from the Professional Mountain Bikers Instructors Association, lessons will not be offered for children under 7 years old as it is difficult to enforce hygiene and physical distancing practices. 

• Point of sale:
  • Pre-purchase online over the phone is encouraged to avoid physical interaction.
  • The physical point of sale will have a plexi-glass barrier to protect staff and guests. 
  • The Resort will be cashless. Debit and Credit transactions are accepted with touchless payment preferred, keypads will be sanitized before and after each use. 
  • Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate.

• Hand sanitizer stations will be available for guests at key points throughout the program. Frequent sanitizing is encouraged.
• Guides and Instructors will follow a strict hygiene protocol as well as following Worksafe BC cleaning procedures sanitizing gear and shared spaces.
• When 6 ft physical distancing cannot be maintained, Guides will use PPE including facemask and gloves. Potential situations include: in the event of having to assist with first aid or other incidents.
• Guides and instructors will minimize exposed skin through padding and/or long sleeve garments. Guests are encouraged to do the same.
• Full face helmets are mandatory for Instructor and Student and will be worn during all downhill lesson interactions to minimize airborne transmission. In the case of Cross-Country bike guides, 6 ft distancing will be maintained at all times.
• Both Instructors and Students are required to carry PPE including a mask and gloves in the event of an incident.

THE BIKE SHOP

• It is encouraged to pre-book rentals 72 hours prior to arrival to ensure availability. An online Booking Request Form is available, and after your form submission, someone from our team will contact you via phone to determine rental sizing and to discuss further details.
• Waivers will be managed online, and if applicable individual sanitized clipboards and work stations will be used for in-person waivers – please use electronic where possible.
• Bikes from Rocky Mountain, armor, and helmets will all be available for guests to rent. All gear will be sanitized per Worksafe BC procedures after each use before being put back into circulation. Goggles will not be available to rent.
  • Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on current guidelines for the safety of themselves and guests.
• Hand sanitizer stations will be available for guests as they enter the Rental area, as well as when entering the building. Frequent hand washing and sanitizing is encouraged throughout your visit.
• Guests are required to wear gloves when renting and may be required to wear masks/facial coverings at the point of sale. PPE such as a mask is recommended for all visitors to have with them and use when appropriate.
• Pre-booked rental gear will be set aside for guests to pick up at their scheduled time, maintaining 6 ft physical distancing between guests and Bike Shop attendants.
• Bike racks will be set up for appropriate distancing, with identified racks for bike pick-up versus drop-off. Guests are to follow all displayed signage.

• When possible, it is recommended that guests call prior to bringing their bike in for repairs or speak with outside shop attendants to schedule a time.
• Guests should wash bikes at the dedicated station prior to dropping off. Bike Shop attendants will follow the same sanitizing procedure as done on rental bikes prior to work, however, cleaning your bike of dirt and debris before dropping off helps us speed up this process.

• Pre-purchase online and over the phone is encouraged to avoid physical interaction.
• The physical point of sale will have a plexi-glass barrier to protect staff and guests. Guests may be asked to wear a mask/facial covering.
• Debit and Credit transactions with touchless payment preferred, keypads will be sanitized before and after each use.
• Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate. 

OUTDOOR ELEMENTS & THE CORNER STORE

• Staff will complete a prescreening checklist before reporting to each shift and will maintain 6 ft distancing, practice frequent sanitization, as well as the use of PPE when appropriate while working.
• Guests entering the store will be counted to ensure the appropriate capacity limit for 6 ft physical distancing. A line will form outside if the store reaches capacity. 
• Sanitizer stations will be present at the entrance and all guests are asked to sanitize hands upon entering.
• PPE such as a mask is recommended for all visitors to have with them and use when appropriate, especially indoors.
• Staff will be routinely sanitizing any common surfaces and hard items guests have touched in the store, such as countertops or items like sunglasses.
• One guest will be allowed in the grocery section at a time, as well as the liquor section. Queues will be established and guests are encouraged to follow all posted signage.
• The change room will be open for guests to try on items. For items that were tried on and not purchased, a basket will be supplied by the change room for guests to drop off.  Items will then be sanitized and hung up in quarantine for 72 hours prior to being put back into circulation.
• All rented disc golf discs, mini golf clubs, and balls will be sanitized upon return after each use.
  • Please limit your contact with touchpoints such as Disc Golf baskets and maintain 6 ft distancing while participating in activities. Chains are removed from Disc Golf baskets to eliminate contact.
• Lift tickets and activity purchases are not available at Outdoor Elements this summer. The Guest Services Kiosk will sell all services.

• Point of sale:
  • The physical point of sale will have a plexi-glass barrier to protects staff and guests.  Guests may be asked to wear a mask/facial covering
  • The Resort will be cashless. Debit and Credit transactions are accepted with touchless payment preferred, keypads will be sanitized before and after each use. 
  • Service will be denied to any guests who are exhibiting signs and/or symptoms of colds and flu. No additional administration fees will be incurred should a guest have to be sent home, you will be provided a Quality Guarantee or refund as appropriate.
• Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on current guidelines for the safety of themselves and guests.

BEAR & DEER LODGE - SLOPESIDE ACCOMMODATIONS

• Staff will complete a prescreening checklist before reporting to each shift and will maintain 6 ft distancing, practice frequent sanitization, as well as the use of PPE when appropriate while working.
• Reservations only accepted, with a two-night minimum on all stays.
• Sanitizer stations will be present at entrances. All guests are asked to sanitize prior to entering the lobby as well as their guest room.
• 6ft physical distancing in place for all staff and guests, at all times. PPE such as a mask is recommended for all visitors to have with them and use when appropriate, especially indoors.
• Staff will be regularly sanitizing public areas including the Front Desk and elevators. Signage will be added throughout lodges reminding guests and staff of how to best protect themselves and take precautions to prevent the spread of illness.
• A full deep-cleaning and isolation period of each room will take place after each guest. Professionally laundered (sterilized) sheets, towels, etc. Use of approved disinfectant on all surfaces when cleaning. All room keys thoroughly sanitized when returned. 
• Rooms will not be cleaned during guest stays, additional supplies can be delivered upon request only.
• Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on most current guidelines for the upmost safety of themselves and guests.

PUBLIC SERVICES, THE ALPINE LODGE, & ETIQUETTE

• Guests are encouraged to spend their time outdoors in the fresh air and to only enter the Resort facilities when necessary to do so, following one-way traffic and all posted signage. PPE such as a mask is recommended for all visitors to have with them and use when appropriate, especially for when entering buildings.
• We have increased our cleaning and sanitization practices throughout the Resort including common spaces inside, on our chair lifts, and other shared surfaces. Staff will be regularly cleaning throughout the day as well as deep cleans while closed.
  • Our team has been provided with additional training, cleaning supplies, PPE including masks and gloves, and will stay up to date on current guidelines for the safety of themselves and guests.
• The main floor of the Alpine Lodge will be open for access to Eagle View Bistro, Outdoor Elements, and the washroom facilities.
  • A maximum of four guests will be allowed in each washroom at one time to maintain physical distancing as much as possible. Guests are encouraged to practice rigorous hand washing and sanitization.
  • The second-floor upstairs in the Alpine Lodge (Whiskey Jack Room, Cafeteria) as well as Ted's Restaurant, are areas open to Staff Only.
• The lower floor of the Alpine Lodge, (Cantina, Season's Pass Office), is the ZipTour Centre, accessible from the labeled external entrance.
  • The Season Pass office will also be open, however, services will primarily be offered outside from the Guest Services Kiosk

• Guests are encouraged to practice 6 ft physical distancing from those outside their household or quarantine group, at all times. It is recommended to park away from vehicles that are occupied at the time.
• PPE such as a mask is recommended for all visitors to have with them and use when appropriate, such as when exiting your vehicle.

• When accessing hiking trails on the mountain, guests hiking downhill should always yield to those hiking uphill and maintain 6 ft physical distancing while doing so. Guests should be equipped with appropriate PPE including a mask and gloves, in case of an emergency.