COVID-19 UPDATE - RESORT IS CLOSED - March 18, 2020

We know everyone is disappointed that the season is over so soon. We are too. But please, for everyone's safety be smart and do not sled, toboggan, skin or hike up and ride on the slopes or use the cross country trails within the resort boundaries. We have machinery and vehicles working on and around the mountain and for everyone's safety, we need your help to remain off the trails. Mount Washington is closed and access is strictly forbidden at this time. The resort will have patrol present and all those found not following this will be asked to leave. Thanks in advance for your cooperation.

COVID-19 UPDATE - March 17, 2020

Mount Washington Alpine Resort remains closed. We appreciate everyone's patience and understanding as our team works to process valid refunds and respond to all your questions as soon as possible. We thank our community for your continued support and wish everyone well during these trying times.

COVID-19 UPDATE - March 16, 2020, 10:15am

The unexpected closure of Mount Washington Alpine Resort has understandably caused a great number of questions, concerns, and uncertainty for individual guests, pass holders, group bookings, weddings, and Spring or early Summer operations.

We are evaluating the changing circumstances hourly and doing our best to address your questions and concerns. Like every other winter resort, we are experiencing heavy calls, emails, and social media volumes. We will address every inquiry as soon as possible but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.

There are a few questions we can answer at this time;

Will there be any adjustment to my season pass as a result of the unexpected closure?
No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed. There will be no extensions to season passes, for questions please contact the Season Pass Office - Call:1-250-334-5759 or Toll-Free: 1-888-231-1499

I have a complimentary ticket. Will it be valid next season as a result of the closing?
No, complimentary tickets expire at the end of the season in which they were issued. These tickets hold zero value. Questions can be referred to the Director who issued them. 

I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?
Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically if possible to do so for those with stored information. Our team is working through all other bookings and will work to contact guests directly when necessary to process refunds, as soon as possible. Please be patient with us. What about...
  • Daily Deals? - These products will be refunded automatically to the credit card purchased on, in the same process as stated above.  Further issues direct to email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Offsite Tickets - hotels/sport shops? These tickets must be mailed back to us. The ticket will then be replaced with a ticket for next season, which will be mailed to you.
  • Quality Guarantees? Available for use between opening date and December 24th, 2020.  You will need to bring your unused QG to a ticket window to have it replaced at that time.
  • RFID Card returns? Keep your card to reload again next season, these never expire. 


I paid for rentals and/or ski school for a day after you closed. Can I get a refund?
Yes, similar to online lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically if possible to do so for those with stored information. Our team is working through all other bookings and will work to contact guests directly when necessary to process refunds, as soon as possible. Please be patient with us.

  • What happens with my Seasonal Program? Credit will be applied next year for any days missed.


I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?
Yes, any lodging reservation between now and May 1, 2020 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation. For questions, contact This email address is being protected from spambots. You need JavaScript enabled to view it.

I have unused 6ixPak tickets. Will they be refunded or extended?
No, at this time 6ixPak tickets will not be refunded. We are evaluating our policies and next steps regarding unused 6ixPak tickets. We will communicate with you directly when policies are confirmed. 

What happens to my Cyber Monday purchases?
These deals are non-refundable, but credit for the value paid will carry forward to next season. 

I purchased a Gift Card with balance this season, what happens to it?
Gift Cards and stored balances are non-refundable however, the value remains on the card. Any purchases made on Gift Cards will also be refunded back on that same card. 

COVID-19 UPDATE - March 16, 2020, 8:20am

Mount Washington Alpine Resort has made the decision to suspend all winter operations effective Monday, March 16th. The resort will not open as scheduled today as we await an update from the Prime Minister regarding efforts to take more drastic measures to stem the virus’s spread. The duration of this suspension is not known at this time. We will reassess daily, even hourly, as things continue to evolve rapidly.

This was a difficult decision for many reasons, not the least of which is so many of our loyal guests have expressed their appreciation and passion regarding the opportunity to be able to ski and snowboard even during the crisis.

This is an extraordinary set of circumstances and while we regret this sudden action we are committed to being part of the solution to the COVID-19 (Coronavirus) crisis.

There are many unanswered questions and we will undoubtedly experience high levels of phone calls, email, and social media inquiries. We will address every inquiry but it may take a while. This web site is the best alternative for the most up to date information.

mount washington alpine resort on vancouver island, BC

COVID-19 UPDATE - March 15, 2020, 4:00pm

We know that as of today, several Canadian resorts have suspended their winter operations. Mount Washington is currently fully operational and the skiing is excellent. We are watching this evolving situation very carefully and will work closely with provincial authorities as the situation continues to develop. As this situation remains very fluid, please continue to check our website for daily updates.

 

"As of March 15, you will know that several ski areas in Western Canada have suspended or closed operation for the season.  Recognising this is a fluid environment, at the time of this notice, many ski areas remain open and continue to operate and health authorities continue to encourage outdoor activity.
 
Each ski area will consider its own unique community and circumstances in regard to operation. CWSAA recognises and supports this individual decision based upon the guidance of health authorities. " - Canada West Ski Areas Association

COVID-19 UPDATE - March 14, 2020

In the constantly evolving situation with regard to the COVID-19 (Coronavirus), we are being vigilant and attentive, and we have a very high level of concern which is appropriate for this unprecedented incident.  Having said that, we feel the ability to be outside recreating with family and friends in the fresh air and relative safety of an outdoor mountain resort environment is a welcome respite from the constant stress and negative energy resulting from the coronavirus crisis.

Given the situation, we have received questions from a number of guests about our operating schedule.  While the state of affairs is fluid and subject to change Mount Washington Alpine Resort plans to open as scheduled, Sunday, March 15th.  Please check back here for further updates as they occur.

"It's still very safe today in B.C.—all across B.C.—to go out, to go shopping, to go to restaurants," Henry declared. "In particular, we have a lot of things that we can do outdoors, which are very safe things to do. This virus does not transmit when people are outdoors. So go outside and play with your family. Go up to our ski hills... Go out and experience what we have there in British Columbia right now." - Dr. Bonnie Henry, B.C. Provincial Health Officer

B.C. Provincial Health Officer Dr. Bonnie Henry on COVID-19

mount washington alpine resort on vancouver island, BC

COVID-19 UPDATE - March 13, 2020

Mount Washington Alpine Resort has been working diligently to monitor and prepare for the impacts of the Coronavirus (COVID-19) – which is raising concerns around the world. We take this development very seriously and are committed to safeguarding the well being of our guests, employees, and community. Although one case has been identified on Vancouver Island, and throughout Canada, Health Canada, BC Centre for Disease Control and other Canadian agencies have stated that the risk to Canadians remains low as hospitals have a strong system to prevent and control infections. This outbreak is being closely monitored by all relevant agencies in the province and federally, and information is communicated to Mount Washington Alpine Resort regularly as such.

Mount Washington Alpine Resort remains open and operating as our outdoor environments and activities present a low risk for contamination. We will continue to monitor the situation and adjust current and spring/summer operations with the same objective; to enjoy the many virtues of Mount Washington Alpine Resort while at the same time, safeguarding all our stakeholders. In the event this escalates into our local ski community, we have taken proactive steps to be ready to respond in alignment with information and guidance from BC Centre for Disease Control and supporting agencies such as the World Health Organization. As a company, Mount Washington Alpine Resort has procedures in place that outline necessary steps both in prevention, preparedness, and active response should an outbreak such as COVID-19 happen on our property and are rigorously enforcing said policies to achieve the highest level of safety and confidence as possible.

We understand our responsibility as a provider of public activities and services, to keep all guests, staff and the local community safe and ensuring this health is our top priority right now. We are implementing extensive precautionary measures, including:

  • Deepening all cleaning and disinfecting efforts in all areas of the resort, common surfaces such as door handles, faucet taps, restaurant menus, transportation vehicles, and shared equipment are attended to more frequently and more thoroughly.
  • Encouraging best practices in avoidance of the spread of germs including frequent hand washing, the practice of covered cough and sneeze etiquette, communicating these messages through the installation of additional signage in washrooms and in high traffic areas, as well as regular word-of-mouth conversations.
  • Installation of hand sanitizing stations in key areas for guests and staff throughout the property, along with attention-grabbing reminder signage. Hand washing is encouraged first and foremost.
  • Encouraging social distancing through changing lift loading procedures and restaurant seating, as well as recommending modification of personal greetings to avoid physical contact with others.
  • Revaluating upcoming group gatherings and events to determine appropriate precautions with guidance from Health Canada and rescheduling or canceling as assessed. The following events have been canceled as of today:
    • LiveStar Karaoke with Megastar in Ted’s, March 13
    • St. Patricks Day Party in Ted’s, March 17
    • Monster Energy Boarderstyle and afterparty, March 20-21
    • Alpine and Nordic Season Pass Holder BBQs, March 28-29
    • Dummy Downhill and Slush Cup, April 4-5

Mount Washington Alpine Resort asks our guests and local community to help us in our efforts by following BC Centre for Disease Control guidelines, including:

  • Staying home if you or your family members are presumed to be sick. Avoid close contact with anyone who is sick.
  • After enjoying our great outdoors, continue to utilize your outdoor apparel inside facilities, such as gloves and facemasks.
  • Washing and sanitizing your hands frequently, before and after any activity including entering any common areas such as program and rental locations, restaurants or stores, and after using any shared equipment.
  • Following best practices to avoid the spread of germs by covering your cough or sneeze with a tissue or your elbow, disposing of used tissues and paper towels immediately in appropriate locations, and washing and sanitizing your hands as above.
  • Avoid touching your face (eyes, nose, mouth), and follow CDC’s recommendation to use a face mask if deemed appropriate.
  • Further precautionary measures as recommended

Mount Washington Alpine Resort is committed to evolving our procedures and policies are the circumstances do. We understand the challenge the situation presents and recognize the situation may change day-to-day. We appreciate everyone’s cooperation in helping us to uphold our commitment. Updates will be posted to this page as the latest information becomes available.

For more information on COVID-19, please refer to the links on the page above as well as the Government of British Columbia's website at https://www2.gov.bc.ca/gov/content/home

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