Operation Updates for the New Normal

COVID-19 UPDATE - Attention 6ixPak Ticket Holders - April 14, 2020

The coronavirus has disrupted life around the world, and our resort community is among the affected operations like everyone else. The COVID-19 crisis only impacted a small portion of our 2019-2020 season, but it was enough that some of those who purchased our 6ixPak’s might not have had a chance to use all lift tickets included.

In the past, any unused lift tickets (including 6ixPak’s) have expired at the end of a ski season but because of the extenuating circumstances involved with the coronavirus, we have decided to allow up to two unredeemed 6ixPak tickets from this season to be used next season before (or on) December 24, 2020. Those qualifying tickets from this year will need to be taken to the Guest Services Ticket Kiosk or the Season Pass office after October 1, 2020, to be exchanged for tickets that will work next season. No action is needed at this time.

Alternatively, because of the unprecedented interruptions caused by the coronavirus, up to two unredeemed 6ixPak tickets from this season can instead be appended to a new 6ixPak purchased for 2020-2021 and may be used anytime next season. Those tickets qualifying for exchange should be taken to the Guest Services Ticket Kiosk or Season Pass Office after October 1, 2020, to be added to the newly purchased 6ixPak for the 2020-2021 season. If you have further questions please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out a Contact Form at the link below, however, we appreciate your patience in seeing a response as our small team works through all guest inquiries in the order they are received.

The 2019-2020 season held some early weather challenges as well as some great conditions for most of the year, and it was an overall good season despite the 3-week early closure due to the coronavirus. Most importantly, we noticed time and again that families, friends, and those who like being solo on the slopes were all out enjoying the fresh mountain air and the variety of adventures we offer at Mt. Washington. It is unfortunate the coronavirus has been such a major disruption for the entire world, including the ski industry and we hope this one-time extension of the 6ixPak program helps ease the inconvenience a bit.

While normally all 6ixPak tickets strictly expire at the end of the season for which they were issued, the COVID-19 crisis is anything but normal. Allowing the extension of up to two of the unused tickets is our way of helping you get the most out of your time on the mountain. We value you as a customer, we appreciate you as a patron, and we look forward to seeing you on the slopes at Mt. Washington this summer and next season.

We appreciate your patience. For those who have already sent an email or filled out a contact form, we have your details and our Guest Services team will be responding to you shortly. If you have not already contacted our team regarding your unused 6ixPak tickets, it is not necessary to do so and no action is needed until October 1, 2020. If you do have additional questions at this time, please use the link below to fill out a contact form and we will get back to you as soon as possible.

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COVID-19 UPDATE - March 16, 2020

The unexpected closure of Mount Washington Alpine Resort has understandably caused a great number of questions, concerns, and uncertainty for individual guests, pass holders, group bookings, weddings, and Spring or early Summer operations.

We are evaluating the changing circumstances hourly and doing our best to address your questions and concerns. Like every other winter resort, we are experiencing heavy calls, emails, and social media volumes. We will address every inquiry as soon as possible but it may take some time before we get to your specific inquiry. This web site is your best source for up to date information.

There are a few questions we can answer at this time;

Will there be any adjustment to my season pass as a result of the unexpected closure?
No, season passes are good for the duration of the season regardless of the actual closing date. Opening and closing dates are planned but not guaranteed. There will be no extensions to season passes, for questions please contact the Season Pass Office - Call:1-250-334-5759 or Toll-Free: 1-888-231-1499

I have a complimentary ticket. Will it be valid next season as a result of the closing?
No, complimentary tickets expire at the end of the season in which they were issued. These tickets hold zero value. Questions can be referred to the Director who issued them. 

I paid for lift ticket(s) on your web site for a day after you closed. Can I get a refund?
Yes, we will refund any day ticket purchased for a day after the closing date. We will process these automatically if possible to do so for those with stored information. Our team is working through all other bookings and will work to contact guests directly when necessary to process refunds, as soon as possible. Please be patient with us. What about...
  • Daily Deals? - These products will be refunded automatically to the credit card purchased on, in the same process as stated above.  Further issues direct to email This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Offsite Tickets - hotels/sport shops? Available for use between opening date and December 24th, 2020.  You will need to bring your unused offsite ticket to a ticket window to have it replaced at that time.
  • Quality Guarantees? Available for use between opening date and December 24th, 2020.  You will need to bring your unused QG to a ticket window to have it replaced at that time.
  • RFID Card returns? Keep your card to reload again next season, these never expire. 


I paid for rentals and/or ski school for a day after you closed. Can I get a refund?
Yes, similar to online lift ticket purchases rental and ski school purchases for any day after closing will be refunded. These too will be processed automatically if possible to do so for those with stored information. Our team is working through all other bookings and will work to contact guests directly when necessary to process refunds, as soon as possible. Please be patient with us.

  • What happens with my Seasonal Program? Credit will be applied next year for any days missed.


I have a reservation at your lodging that is after the closing date. Can I get a refund or change the reservation?
Yes, any lodging reservation between now and May 1, 2020 can be cancelled or changed with no penalty. We will reassess the situation closer to May 1 as we know more about the COVID 19 situation. For questions, contact This email address is being protected from spambots. You need JavaScript enabled to view it.

I have unused 6ixPak tickets. Will they be refunded or extended?
No, at this time 6ixPak tickets will not be refunded. We are evaluating our policies and next steps regarding unused 6ixPak tickets. We will communicate with you directly when policies are confirmed. 

What happens to my Cyber Monday purchases?
These deals are non-refundable, but credit for the value paid will carry forward to next season. 

I purchased a Gift Card with balance this season, what happens to it?
Gift Cards and stored balances are non-refundable however, the value remains on the card. Any purchases made on Gift Cards will also be refunded back on that same card. 

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